Frequently Asked Questions
What kind of fuel can I use?

We recommend using Nu-Flame Bioethanol Fuel, sold by PYRO.  It is 100% recycled, smoke-free and made in the USA!  It also produces less dark soot to stain your fire bowl.


You may also use 70% or 91% isopropyl (rubbing) alcohol.



- 70% isopropyl alcohol can sometimes be more difficult to ignite due to the lower concentration of alcohol.

- 99% isopropyl alcohol is not recommended but can be used.  However, this concentration of will burn hotter, faster and may leave more burn residue.

- Bio ethanol/ethyl alcohol can be used but we recommend rubbing alcohol since it burns brighter, is more readily available and typically cheaper.

Does my order come with the necessary fuel?
How long will my Pyro Fire Bowl burn?
How do I light it?
Does it produce smoke?
Is there any dangerous off-gassing produced?
Where should I place my Fire Bowl?
Is it safe around children?
Is the bowl safe to touch during use?
What's the safest way to refuel the bowl?
How do I put out the flame?
What risk do I run if the bowl spills during use?
Can I use it outside in inclement weather?
Can I really cook food over it?
I noticed hairline cracks on my bowl after using it. Is this normal?
Do I have to clean it after use?
Do I have to store it inside?
What size and weight is the bowl?
What will be included with my order?
My concrete bowl looks damaged. Is this normal?
What is your return policy?
In what situations would my product be eligible for a full refund?